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1

Control, use and ownership of big data: A reciprocal view of customer big data value in the hospitality and tourism industry

Line, Nathaniel D., Dogru, Tarik, El-Manstrly, Dahlia, Buoye, Alex, Malthouse, Ed, Kandampully, Jay

Journal:

Tourism Management

Year:

2020

File:

PDF, 899 KB

2020

2

A critical examination of service loyalty measures

El-Manstrly, Dahlia, Harrison, Tina

Journal:

Journal of Marketing Management

Year:

2013

Language:

english

File:

PDF, 350 KB

english, 2013

3

The influence of goal attainment and switching costs on customers’ staying intentions

Temerak, Mohamed Sobhy, El-Manstrly, Dahlia

Journal:

Journal of Retailing and Consumer Services

Year:

2019

Language:

english

File:

PDF, 1.23 MB

english, 2019

4

[IEEE 2009 IEEE International Solid-State Circuits Conference (ISSCC 2009) - San Francisco, CA (2009.02.8-2009.02.12)] 2009 IEEE International Solid-State Circuits Conference - Digest of Technical Papers - A low-noise active balun with IM2 cancellation for multiband portable DVB-H receivers

Mastantuono, D., Manstre, D.

Year:

2009

Language:

english

File:

PDF, 1.88 MB

english, 2009

5

Cross-cultural validation of switching costs: a four-country assessment

A. El-Manstrly, Dahlia

Journal:

International Marketing Review

Year:

2014

Language:

english

File:

PDF, 325 KB

english, 2014

6

An empirical investigation of the relative effect of trust and switching costs on service loyalty in the UK retail banking industry

El-Manstrly, Dahlia, Paton, Robert, Veloutsou, Cleopatra, Moutinho, Luiz

Journal:

Journal of Financial Services Marketing

Year:

2011

Language:

english

File:

PDF, 139 KB

english, 2011

7

Encouraging male participation in cancer resource centers

El-Manstrly, Dahlia, Rosenbaum, Mark S.

Journal:

Service Industries Journal

Year:

2018

Language:

english

File:

PDF, 1.66 MB

english, 2018

8

Sustaining customer engagement behavior through corporate social responsibility: The roles of environmental concern and green trust

Chuah, Stephanie Hui-Wen, El-Manstrly, Dahlia, Tseng, Ming-Lang, Ramayah, Thurasamy

Journal:

Journal of Cleaner Production

Year:

2020

File:

PDF, 1.18 MB

2020

9

Customersâ reactions to different organizational tactics in a service termination context

Nazifi, Amin, El-Manstrly, Dahlia, Gelbrich, Katja

Journal:

European Journal of Marketing

Year:

2019

File:

PDF, 423 KB

2019

10

Whose experience is it anyway? Toward a constructive engagement of tensions in patient-centered health care

Vogus, Timothy J., Gallan, Andrew, Rathert, Cheryl, El-Manstrly, Dahlia, Strong, Alexis

Journal:

Journal of Service Management

Year:

2020

File:

PDF, 547 KB

2020

11

Proactive Handling of Flight Overbooking: How to Reduce Negative eWOM and the Costs of Bumping Customers

Nazifi, Amin, Gelbrich, Katja, GrÃ©goire, Yany, Koch, Sebastian, El-Manstrly, Dahlia, Wirtz, Jochen

Journal:

Journal of Service Research

Year:

2020

File:

PDF, 754 KB

2020

12

Beyond reciprocal: the role of platforms in diffusing data value across multiple stakeholders

Malthouse, Edward C., Buoye, Alexander, Line, Nathaniel, El-Manstrly, Dahlia, Dogru, Tarik, Kandampully, Jay

Journal:

Journal of Service Management

Year:

2019

File:

PDF, 195 KB

2019